GET CUSTOMERS / Social DMs and WhatsApp automation
Answer in under a minute — even after you’ve closed for the night.
Reply to common DMs and WhatsApp enquiries with business-aware AI, keep context, and hand off the moments that need a person.
Set your business rules once. Zattur takes on the repeat work and keeps you in control of exceptions.
THE CUSTOMER MOMENT
A question sent at 9pm, answered at 9am, is a question answered too late. They already booked somewhere else.
WHAT THIS ACTUALLY CHANGES
Here is the difference Zattur is built to make.
Not a feature list — the specific thing a nearby customer sees differently once this is running.
An illustrative example of response time once AI handles the first reply — actual speed depends on your setup and handoff rules.
Illustrative example. Actual response time depends on your connected channels, business hours settings and handoff rules.
WHY THIS MATTERS
A question sent at 9pm, answered at 9am, is a question answered too late. They already booked somewhere else.
Questions arrive in separate inboxes while staff serve customers. A late or generic reply can lose someone who was ready to book or buy.
Zattur uses your real business information for common answers, guides the next step and keeps a human path available. Automation is most valuable when it helps rather than traps the customer.
Illustrative example. Actual response time depends on your connected channels, business hours settings and handoff rules.
WHAT CHANGES, SPECIFICALLY
What a busy salon gets that they didn’t have before.
Zattur uses your real business information for common answers, guides the next step and keeps a human path available. Automation is most valuable when it helps rather than traps the customer.
WHAT YOU ACTUALLY GET
4 things that change the moment this is running.
Not a feature list. Each one is something a customer experiences differently, starting the week you turn it on.
Faster first answers
Handle frequent questions about hours, location, services and basic availability on connected social and WhatsApp channels.
A path beyond the reply
Guide a person from a question to an appointment, reservation, order or team member.
Context across follow-up
Use the question and contact information the customer provides when continuing the enquiry.
Human control when it matters
Hand complaints, unusual requests and sensitive questions to a person.
ONE CUSTOMER, START TO FINISH
Here’s exactly what changes for a busy salon.
A customer asks about a treatment on Instagram during an appointment rush.
Answer
AI replies with the approved service information.
Clarify
The customer asks about available times, and the flow points to booking.
Hand off
A complex medical question is passed to the salon team rather than guessed.
FROM SETUP TO EVERYDAY USE
Know exactly what happens next.
Start with the right inputs, then make the work part of your normal business rhythm.
Set up the foundation
Authorise supported Instagram, Messenger and WhatsApp business accounts.
Start with the questions your team already receives every day.
Decide which topics need a person and which next actions to offer.
Make progress over time
Spot answers that need updating and questions the automation missed.
Reflect changes in hours, services and availability.
Use customer context and applicable consent or platform rules.
ZATTUR DOES THE REPEAT WORK
Automation handles the routine. You decide the boundaries.
Connect the channels and approve the business information. Zattur can run the recurring actions for this solution, surface activity and route exceptions to your team.
- ✓Review conversations
Spot answers that need updating and questions the automation missed.
- ✓Keep details current
Reflect changes in hours, services and availability.
- ✓Follow up appropriately
Use customer context and applicable consent or platform rules.
WHAT TO WATCH
Measure the work that moves the journey forward.
- Response coverage and handoffs
- Frequent customer questions
- Enquiries that reach booking or sales
STRAIGHT ANSWERS
Questions owners actually ask.
Does Zattur replace my team in every conversation?
No. Use AI for routine questions and make human handoff clear for requests that require judgment.
Which inboxes are covered?
Connect supported Instagram, Facebook Messenger and WhatsApp business channels.
Can I send WhatsApp promotions to anyone?
No. Follow consent requirements, WhatsApp rules and message template requirements where applicable.
Can I change the answers?
Yes. Keep business facts and approved responses current as your services change.
YOUR NEXT STEP
Put social dms and whatsapp automation to work for your business.
Start with the customer moment you want to improve. Zattur handles the routine work and keeps you informed.